FAQ
Frequently Asked Questions (FAQ)
Booking and Enquiries
All inquiries and bookings can be conveniently made through our online booking system on our website. Once you’ve submitted your details, the 1300 Limo Bus management will promptly reach out to you for further information. Alternatively, if you prefer not to use our online system, you can contact us at 1300 Limo Bus or via email at info@1300LimoBus.com.au.
Passenger Limits
Our Party Buses can accommodate 13, 20, 24, 40, 45, and 50 passengers. Our Limo Buses seat 21, 23, and 44 passengers.
Pick-up and Drop-off Locations
While we are based in Sydney, our services extend beyond. We offer interstate transfers to various locations including Hunter Valley, Wollongong, Central Coast, Blue Mountains, and Newcastle.
Security Bond and Payments
Upon confirming your booking, a security bond is collected. The amount varies based on the bus type. If the bus remains in good condition and no damages occur, the bond is refundable. Refunds may take 2-7 business days to reflect, depending on your bank’s billing cycle.
5. What payment methods do you accept?We offer several payment options:
- Cash payment to the driver on the day of pick-up
- Internet banking or bank deposit at least 4 days before the trip
- Payment through the invoice using Visa, MasterCard, or Amex
We exclusively accept Australian currency.
Confirmation and Amendments
Once we receive your bond or full payment, a confirmation email with a remittance will be sent to you.
8. What if I’ve provided incorrect details?While we strive to ensure accuracy, please double-check the information you provide during online booking. If amendments are necessary, contact us at (02) 9188 9092 immediately.
9. Can I cancel my booking? Will I get a refund?The security bond payment is non-refundable upon cancellation. For cancellations made 24 hours before the trip, a 50% charge of the full payment applies.
Pre-Trip Communication
The day before your booking, you’ll receive a text message confirming the booking along with driver details.
11. Will the driver inform us before arriving? What if we’re running late?Your assigned driver will call 10-15 minutes before the pick-up time. Minor lateness might be acceptable, but extended delays could incur a surcharge.
12. Can we add additional stops once picked up?Additional stops can be considered, but arrangements must be made with management before the trip. Charges may apply.
Entertainment and Amenities
Our buses boast DJ speakers, Bluetooth connectivity, microphones, LED party lights, luxury seating, dance floors, and more. Our Karaoke Party Bus includes a karaoke system, TV, smoke machine, and personalized LED sign.
14. Can we bring alcohol on the buses?Alcohol is allowed if consumed responsibly by passengers over 18 with valid identification. No alcohol is permitted for school formals or kids’ parties.
15. Can we smoke or bring food on the buses?Smoking is strictly prohibited, and food or snacks are not allowed. Violation will lead to removal from the bus.
Safety and Regulations
Most of our buses have air conditioning; please check our fleet page for details.
17. Do your buses have safety features, and are drivers trained?Our modern buses are equipped with safety features like seat belts and real-time tracking. Our qualified drivers hold necessary licenses, clearances, and training for a safe journey.
18. What’s your damage policy?Damages incurred during the trip may result in the termination of the journey and potential bond forfeiture. Passengers causing excessive damage will be responsible for repair costs.
19. How do you handle disruptive behavior?Disruptive behavior may lead to eviction from the bus, involving the police if necessary. No refunds will be provided in such cases.
20. Lost or damaged items?Passengers are responsible for their belongings. Items left on the bus are not our responsibility. Found items will be stored at our depot; damaged items won’t be compensated.
Special Requests and Additional Information
Personalized decorations or branding can be discussed with our team for a tailor-made experience.
22. Are there toilets on the buses?Our buses don’t have toilets, but the driver will arrange stops for bathroom breaks.
23. Can we rent a bus without a driver?Our buses are only available for hire with a driver.
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